Core & multi-tenant
Organizations, sites, RBAC and audit.
Platform
A shared architecture for operations, security and intelligence.
Every center uses the same organizations, sites, identities, assets, permissions and audit trail.
Architecture
Six families, one platform.
Clear responsibilities with shared context.
Operate
RMM, assets, network, backup and support.
Secure
EDR, events, alerts, incidents and privileged access.
Decide & automate
Context, policies, risk, decision, action and audit.
Assist
Knowledge, DLP, reporting and controlled AI assistance.
Connect
Unifier links endpoints to the control plane.
INTEGRATED PLATFORMMIHANDA SUPPORT CENTER
CONTEXT · DECISION · ORCHESTRATIONSUPPORT CENTER ENGINE
RMMOperateSecuritySecureMonitoringObserveAutomationActAIAssist
MIHANDA UNIFIERIdentity and secure channel
ENDPOINTS · SITES · TEAMS
Support Center Engine
Data → Insight → Decision → Action → Audit
The engine is not a parallel product: it orchestrates authorized decisions and commands from existing services.
Events→Context→Policies→Risk→Decision→Action→Audit